Terms and Conditions

This Website is owned or controlled by Dock Builders Supply and its parent company, W.R. Williams Enterprises, Inc. These Terms and Conditions of Sale apply to all products ordered from Pilingcaps.com. 

Order Acceptance

Pilingcaps.com / Dock Builders Supply reserves the right to cancel any order prior to delivery, at Dock Builders Supply’s sole discretion, whether or not payment was made. If payment was made and your order is cancelled, we will issue an appropriate credit to your account, or may contact you to collect information in order to do so.

Back Orders

We strive to keep backorders to a minimum, but occasionally we may be temporarily out of an item. Items that are out of stock at the time your order is processed will be backordered. Dock Builders Supply will do its best to inform you of any delays that it is made aware of, but will not be held liable for late delivery, missed shipments, installation delays, or other related deadlines out of its control.

Special Orders

Any items marked as special order items are non-returnable and are non-refundable.

Prices

Prices are FOB shipping point and do not include freight, applicable federal, state or local taxes, customs duties, brokerage fees, or export packing charges. Prices, specifications and availability of items are subject to change without notice.

Volume Discounts

Please call us when you need large quantities of an item. We may be able to offer you special, discounted volume pricing based on the quantity required.

Payments and Terms

We accept Visa, MasterCard, Discover, American Express, PayPal, wire transfers, money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. All payment accounts, with the exception of wire transfers, must be issued by a US bank or financial institution and must have a billing address in the US. Payments can only be processed if the billing information can be verified. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. All returned checks (paper or electronic) are subject to a service fee of $35.00 or 5% of the face amount of the check, whichever is greater. We reserve the right to exclude or limit certain payment methods at any time.

Special volume priced quotes may be limited to certain payment methods.

Unless satisfactory credit terms are established in advance by execution of a separate credit agreement, payment for goods is required at the time of ordering. Dock Builders Supply reserves the right to charge a finance charge up to 1.5% per month (18% annually) of any order which remains unpaid after the invoice date. Customer agrees to reimburse Dock Builders Supply for reasonable attorneys’ fees and any other costs associated with collecting delinquent payments.

Sales Tax Policy

The amount of tax charged on your order will depend upon many factors including the type of item purchased and destination of the shipment. Factors can change between the time you place an order and the order is delivered, which could affect the calculation of sales tax. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged. Where required, tax will also be applied to the shipping and handling charges. Depending on the tax laws in your state, you may be required to pay use tax on purchases for which we do not collect sales tax. If your order is tax exempt, please, send us a copy of your current sales tax exemption certificate via e-mail to accounting@dockbuilders.com.

Shipments

Unless you specify otherwise, we will ship your order in the most efficient way possible. If you have a preference of carrier, please tell us; we’ll honor your request if practicable. Smaller packages weighing less than 50 pounds are usually shipped via a parcel service such as FedEx or UPS, with charges prepaid and added to your invoice. Larger items are shipped via freight truck, with charges prepaid and added to your invoice. For freight truck orders, a shipping acknowledgement and verification form will be e-mailed and must be completed prior to shipment of your order. If you need your order rushed, please ask our representatives for a quote on expedited next-day or second-day air service.

Claims for Shortages or Damaged Goods

On a rare occasion, a package may be lost or damaged in transit. For your protection, you should always carefully inspect any shipment before accepting delivery. If damage has occurred, you must note it on the delivery receipt. If a freight truck shipment is damaged, you must also immediately have the shipment inspected by the carrier. Obtain an inspection report from the carrier, and forward a copy to us. All claims must be filed within 7 days of receipt of shipment. Your Pilingcaps.com representative is available to assist with this process. Please call us at 1.888.322.9508

Returns

At Pilingcaps.com, we want you to be satisfied with your purchase. The vast majority of our products are eligible for return or exchange within 30 days of purchase provided they are unopened and unused. For our complete return policy, please visit https://pilingcaps.com/shipping-and-returns

Cancellation Policy

If you would like to cancel or change an order, you must contact us within 2 hours from the time the order was placed. We apologize, but orders placed online or over the phone begin processing immediately to ensure timely order fulfillment and shipping time. Our representatives will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge. If cancellation was not possible, the products will be delivered to you, and you will need to contact us for a return authorization and will be subject to our return policy at https://pilingcaps.com/shipping-and-returns 

Export / International Orders

All international shipments must be prepaid in U.S. currency via bank wire transfer. Any applicable duties, taxes, and customs charges are the responsibility of the customer. Residents of Canada and most U.S. Territories may reach us by calling 1.888.322.9508 From all other areas, please email us at sales@pilingcaps.com or call us at +1.813.677.4000. It is the sole responsibility of the Client to select and work with a qualified freight forwarder in the continental United States who can assist Client with all import/export documentation and formalities in order to comply with customs regulations. Dock Builders Supply will provide the Freight Forwarder with a commercial invoice only. All Goods are assumed delivered in good condition upon delivery to such Freight Forwarder, unless Dock Builders Supply is notified within five (5) business days of delivery to Freight Forwarder. No returns will be accepted after this time.

Product Changes

Products are continually undergoing refinement in design and manufacture. Dock Builders Supply reserves the right to discontinue the sale of any product and to change pricing, terms, specifications, and warranties at any time without notice.

Product Use

Buyer is responsible for evaluating whether a product is appropriate for a particular use or application. The conditions of evaluation, selection, and use of a product can vary widely and affect the use and application of a product. Because many of these conditions are uniquely within the buyer’s knowledge and control, it is essential that buyer evaluate whether the product is suitable and appropriate for a particular use or application.

Color Accuracy

PLEASE NOTE: We have done our best to represent all product colors accurately online, but the color calibration of computer monitors can vary considerably. These images & renders are a close representation of our actual colors, however before placing a large order for a project, you may wish to consider purchasing a single item to ensure the color meets your needs.

Typographical Errors

At Pilingcaps.com/Dock Builders Supply, we strive to ensure our website is accurate, but occasionally errors do occur. Pilingcaps.com/Dock Builders Supply will not be held responsible for errors.

Local Standards and Regulations

Certain products sold by Dock Builders Supply are designed to satisfy state and federal requirements. Because local standards and regulations may vary significantly, Dock Builders Supply cannot guarantee products meet all applicable requirements in each locale. The purchaser assumes responsibility for compliance with local standards, codes, and regulations where the products will be shipped, sold and used.

Warranties

Many products sold by Dock Builders Supply are covered against defects by manufacturers’ warranties. A copy of each manufacturer’s warranty is available upon request. If you experience any product defects inside of our return period or have any questions, please call us at 1.888.322.9508. If failure of a product purchased through us occurs during the manufacturer’s warranty period, a claim for adjustment may be submitted directly to the manufacturer, or our company will assist on submitting such claims. Products sent to us for warranty consideration are accepted only under the conditions stated in the manufacturers’ policies. Please note acceptance of such items by us for submission to the manufacturer does not imply validity to any claim. All decisions regarding the repair or replacement of any items are the sole responsibility of the manufacturer. Under no circumstances are we as a distributor, authorized to replace a defective item prior to submitting such item to the manufacturer.

Disclaimer of Warranties

Dock Builders Supply disclaims all warranties either express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose with respect to any product purchased from any Dock Builders Supply retail store, website, or catalog. Dock Builders Supply’s liability in connection with a customer’s purchase is expressly limited to Dock Builders Supply’s return policy set forth above, and all claims for consequential, incidental, or special damages are hereby excluded.

Indemnity

Neither Dock Builders Supply, nor W.R. Williams Enterprises, Inc. shall be subject to, and disclaims: (1) any obligations or liabilities arising out of breach of contract or of warranty, (2) any obligations whatsoever arising from tort claims (including negligence and strict liability) or arising under other theories of law with respect to products sold or services rendered by Dock Builders Supply, or any undertakings, acts, or omissions relating thereto, and (3) all consequential, incidental, or contingent damages whatsoever including, but not limited to, labor costs or loss of profits arising out of or in conjunction with the manufacture, sale, delivery, use of, or inability to use any products purchased from Dock Builders Supply.

Governing Law / Venue / Jurisdiction

This agreement shall be construed and enforced in accordance with the laws of the state of Florida without regard to the conflicts of law provisions thereof. ALL SALES TRANSACTIONS EXCLUDE THE APPLICATION OF THE 1980 UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALES OF GOODS, IF OTHERWISE APPLICABLE. All claims, actions, disputes, controversies or suits shall be litigated exclusively in the courts of competent jurisdiction in Hillsborough County, Florida, United States. Each party specifically consents to service of process by and the jurisdiction of and venue in those courts and Customer, if not a resident of the United States, hereby appoints the Secretary of State of Florida as its agent for service of process in the United States.